Continuity and support: success factors in the transport and logistics industry.

 One of the biggest challenges the logistics industry has faced during the pandemic is maintaining operational continuity. Since 2020, a large part of the world’s population has turned to online shopping, which has put companies’ responsiveness to the test.

The future looks no different. In fact, statistics indicate that, in Chile, e-commerce will continue to grow at double-digit rates over the next few years. Consequently, retailers will be putting enormous amounts of pressure on their supply chains.

Technology, as always, is a key driver of innovation. The opening of more and more dark stores is just another example of how the industry has changed. Thanks to these stores, customers can purchase on line and have access to a same-day delivery of products.

The last two years were without a doubt tremendously complex for the logistics area: the scarcity of raw materials, stock shortages in product lines, lack of transportation, rises in transportation costs, and so many other issues have set the tone. This year the situation will most likely continue. Therefore, the logistics industry will have to strive to permanently maintain operational continuity while meeting customer standards and optimizing their internal processes.

To reach this goal, we believe that enabling robust connectivity, cloud services, cyber security, and monitoring solutions is key for companies to succeed. Why? Because they will help the logistics ecosystem gain control over their inventories, know the location of their products, and manage the reception of purchase orders and dispatch along with countless typical industry processes that cannot be carried out consistently and reliably without the support of adequate technological solutions.

In this context, managed service providers are an ideal partner for an industry focused on improving distribution times, reducing costs, increasing product visibility and control, etc.

The advantage of choosing the right technological partner is that the logistics area will be able to count on a trusted advisor that will not only guide them in their digitization process but also manage the company’s technology and its continuous improvement. This way, the logistics operator will be able to focus on their business, improving the customers’ experience, and providing a service that exceeds the customer’s expectations, all while leaving the company’s technology management in expert hands.

For: Francisco Fuentes, Commercial Manager IFX Networks Chile