Allows the creation of campaigns from where you can manage any type of contact with your customers (phone calls, chat, email, mobile applications) in a single point of care and from any web browser.
Solution supported and distributed from the IFX Networks cloud, guaranteeing high service availability.
Omnichannel contact
Communication through telephone, chat, email, or mobile applications, maintaining a consistent and independent experience regardless of the channel used.
Quality questionnaires
It allows to know the degree of customer satisfaction after receiving assistance from a consultant.
Fast and flexible growth
Increase or reduction of jobs in a short period of time, adapting to the requirements of each campaign.
Intelligent routing
Customers will be able to identify themselves by telephone and consult their information without the need to contact an agent
360º Monitoring
Visibility for supervisors to observe at all times the number of agents connected, calls in queue, calls handled and all metrics related to the efficiency of the Contact Center operation.
PSTN Integration Services
Managed Solutions
It enhances the security of your corporate content and offers a wide range of professional services and support for your business applications.
Provide your company with specialized personnel in different IT areas, optimizing your processes and infrastructure, increasing the performance and quality of your operation, our IT professionals will be at your disposal to be your best ally in support and technical assistance. This group of experts plans, organizes and prioritizes all needs and requests in order to obtain the best result, guaranteeing the availability and integrity of IT resources.
IFX UCaaS
We provide a unified communications service in the cloud that enables the delivery of traditional PBX features and adds intelligent collaboration environments.
IFX WI-FI AS A SERVICE
It provides you with the best wireless network, delivering all the virtues of enterprise Wi-Fi networks without incurring in operational difficulties, high investments and functional risks.
IFX WATCHER
Allows you to have control of your company's entire infrastructure in a single centralized system, obtaining proactive identification of failures and errors in critical systems, ensuring the correct configuration of alarms and early warnings with constant network monitoring.
